Parts Replacement Warranties -
do you have one or don't you?
There are a couple dozen dive equipment manufacturers. Some offer a lifetime of free annual service parts if you'll commit to having your regulator serviced every year. Some don't, and some have a variation on this theme, like a 2-year-free-parts program, or an "it's-up-to-your-retailer" program.
Our policy is simple: Just provide
the proof required by the manufacturer that your gear is indeed under
a valid parts replacement warranty, and we won't charge you for those
parts.
So we need:
-
Proof that you purchased the regulator new from an authorized dealer. This can be in the form of a plastic warranty card, a service logbook, or a receipt.
-
Proof that you had the gear serviced last year at around this time. This can be in the form of an entry in your service logbook or a receipt from an authorized service center.
Please understand that we truly do not want to charge you for your parts if they are legitimately covered by your warranty program. But we have to provide the evidence required by each manufacturer in order to receive the parts from them without charge. So please try to work with us. The good news is that once we have your current warranty records in your permanent service file, we won't have to duplicate this effort next year.
Questions?
Please call us toll-free at 866/287-0850.
